Refund Policy
Return & Refund Policy
We want you to love your purchase. If for any reason you are not completely satisfied, please review our return policy below.
Personalised & Customised Items
Personalised products (including items engraved, monogrammed, or made to order) cannot be returned or exchanged unless:
The item is faulty,
The item was made in the wrong size, colour, or design due to our error.
If your personalised item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery so we can arrange a replacement or refund.
Non-Personalised Items
Non-personalised items may be returned for a refund or exchange within 30 days of delivery.
Items must be unused, in their original packaging, and in resell able condition.
Return Costs
Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.
We recommend using a tracked delivery service as we cannot be responsible for items lost in transit.
Refunds
Refunds will be issued to your original payment method once we have received and inspected the returned item(s).
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
How to Start a Return
Contact us at [info@edwardjoneslondon.com] within 14 days of receiving your order to request a return.
We will provide return instructions and the return address.
Pack the item securely and post it back to us.
Exchanges
If you would like an exchange (for non-personalised items), please let us know when requesting your return.
Exchanges are subject to stock availability.
